Thank you for visiting and shopping at www.fineandmint.com.
Following are the terms and conditions that constitute our Shipping Policy.
www.fineandmint.com ("we" and
"us") is the operator of (https://www.fineandmint.com)
("Website"). By placing an order through this Website you will be
agreeing to the terms below. These are provided to ensure both parties are
aware of and agree upon this arrangement to mutually protect and set
expectations on our service.
All items are one-of-a-kind and subject to
We ship from Arese (MI), Italy
We ship worldwide.
1.1 Dispatch time
All orders are processed within 2-3 business
days of payment of order. Orders are not shipped or delivered on weekends or
we always take steps to ensure shipment delays
will be kept to a minimum.
1.2 Shipping Charges
We charge only actual postage & insurance,
never a handling fee and never for packaging materials. The shipping price,
speed and handling are actually under the sole control of the delivering postal
agency/, not www.fineandmint.com so please remember that once we've fulfilled
2. SHIPPING COSTS
Shipping costs are calculated during checkout
based on weight, dimensions and destination of the items in the order. Payment
for shipping will be collected with the purchase.
This price will be the final price for shipping
cost to the customer.
2.1 Domestic Shipping Policy
Orders within Italy will be handled on a case
by case basis and must be paid for through PayPal or bank wire transfer. In an
effort to reduce postage costs we ship via registered airmail letter post or
regular parcel post unless otherwise stated. If requested we can provide all
shipping services offered by Poste Italiane and MBE. Buyer may obtain a quote
of shipping costs by emailing his preferences and his shipping address to us
In general, domestic shipments are in transit
for 2 - 5 days
2.2 International Shipping Policy
International orders will be handled on a case
by case basis and must be paid for through PayPal or bank wire transfer
Given the significant impacts of COVID-19 on
the global situation and in order to help us maintain reliable and high quality
delivery services for International orders www.finenandmint.com offers
guaranteed time-definite and day-definite delivery worldwide based on your
Express delivery services only will be offered
Generally, orders shipped internationally are
in transit for 3 - 10 days. This varies greatly depending on the courier you
have selected. We are able to offer a more specific estimate when you are
choosing your courier at checkout
2.3 P.O. Box Shipping
www.fineandmint.com will NOT ship to P.O. box
2.4. Tracking Notifications
Upon dispatch, customers will receive a
tracking link from which they will be able to follow the progress of their
shipment based on the latest updates made available by the shipping provider.
3. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit, if
possible, please reject the parcel from the courier and get in touch with our
customer service. If the parcel has been delivered without you being present,
please contact customer service with next steps.
4. SALES TAX
Sales tax has already been applied to the price
of the goods
We sell under the VAT margin scheme for second
hand goods therefor VAT will not be applied to items
5. IMPORT DUTIES & TAXES
Import duties, taxes and charges are not
included in the item price or shipping charges. These charges are the buyer's
Please check with your country's customs office
to determine what these additional costs will be prior to bidding/buying
The laws of various countries regulate the
import or export of certain goods. It is your sole responsibility to comply
with all export and import regulations relating to your purchases
and also to obtain any relevant export and/or
import licence(s). The need for import licences varies from country to
country and you should acquaint yourself
with all relevant local requirements and provisions.
Import duties and taxes for international
shipments may be liable to be paid upon arrival in destination country. This
varies by country, and www.fineandmint.com encourage you to be aware of these
potential costs before placing an order with us.
All fees imposed during or after shipping are
the responsibility of the customer (tariffs, taxes, etc.)
If you refuse to pay duties and taxes upon
arrival at your destination country, the goods will be returned to
www.fineandmint.com at the customers expense, and the customer will receive a
refund for the value of goods paid, minus the cost of the return shipping and
any taxes or duty applied to us for the return. The cost of the initial
shipping will not be refunded.
6. RETURNS & REFUND
The www.fineandmint.com Return Policy does not
apply to layaway purchases.
6.1 Return Due To Change Of Mind
www.fineandmint.com will happily accept returns
due to change of mind as long as a request to return is received by us within
14 days of receipt of item and are returned to us in original packaging, unused
and in resalable condition.
Return shipping will be paid at the customers
expense and will be required to arrange their own shipping.
If an item is returned, buyer will be
responsible for shipping costs both ways and a 10% re-stocking fee will occur.
We feel that our pictures and descriptions are accurate, if you have any
questions about an item, please email before purchasing. All items must be
returned in original or comparable packing. We will refund purchase price only
after the item is returned, and we are satisfied that it is in the same
condition as when it left.
Once returns are received and accepted, refunds
will be processed. We will notify you once this has been completed through
www.fineandmint.com will refund the value of
the goods returned but will NOT refund the value of any shipping paid.
If you change your mind before you have
received your order, we are able to accept cancellations at any time before the
order has been dispatched. If an order has already been dispatched, please
refer to our refund policy.
Parcels are insured for loss and damage up to
the value as stated by the courier.
9. PROCESS FOR PARCEL DAMAGED/ LOST IN-TRANSIT
www.fineandmint.com is not liable for any
products damaged or lost during shipping. If you received your order damaged,
please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged
goods before filing a claim.
We will process a refund or replacement as soon
as the courier has completed their investigation into the claim.
10. CUSTOMER SERVICE
For all customer service enquiries, please
email us at firstname.lastname@example.org