Terms & Conditions of use


These terms and conditions provide you with information about us and the terms of agreement (other than price) between you as customer and us as seller, in relation to the sale and purchase of items identified in the invoice. These terms and conditions apply to sales through our online platforms (such as www.fineandmint.com or our website) or telephone orders.

It is important that you read and understand these terms and conditions before purchasing any items from us. Please note that by purchasing any items from us you agree to be bound by the terms and conditions set out below

The best way to contact us is by e-mail at info@fineandmint.com


1. ABOUT US

In 2004 we decided to open an entirely internet based operation. With physical offices near Milan (Italy), but no storefronts, we operate entirely online

We regularly attend some of the most important antique Shows in Milan, Paris, London and Brussels

We specialized in Fine European Antiques, Collectables, Fine Object of Vertu and Jewels  with a large selection of antique luxury folding knives, Sewing related tools, Etuis  and Unique Items chosen and exhibited with care and competence.

We are committed to putting the customer first with a personal and efficient service, concentrating on honesty and fair trade aiming to be more user-friendly and planning to further enrich the content

All items are one-of-a-kind and subject to prior sale

A STATEMENT OF ORIGIN describing all the distinctive features accompanies every antiques


2. OUR SERVICE PLEDGE

We strive to offer quality items with accurate descriptions. The items we offer are of fine quality and we strive to cover condition in detail through both our description and photos. We alert you to any noticeable marks, dents, nicks and scratches, but it should be remembered that these are antiques, handmade and show marks of time and imperfection.

We happily combine shipping on orders so long as the pieces may be safely packed together

We believe in customer service and will work to ensure that your order is handled promptly and with great care. So that we can serve you better, please be sure to include the item name or number with your questions and shipping quote requests


3. LAYAWAY POLICY

  •          www.fineandmint.com offers a layaway plan for purchases on a case by case basis only.
  •          The minimum order amount you allow to be placed on layaway is 500€
  •          The www.fineandmint.com Return Policy does not apply to layaway purchases.
  •          Layaway sales are final with no exchange or returns
  •          Timelines start at 30 days up to 6 months depending on the final price.
  •          Down payment: 20%. Down payment applies to the percentage of the order total, including shipping and tax.
  •          If an item is returned, buyer will be responsible for shipping costs both ways and a 10% re-stocking fee will occur
  •          Layaway payments are non-refundable. If a layaway is cancelled for any reason you will be offered the option of paying the balance in full immediately.
  •          if a layaway is arranged you must read and acknowledge these terms of sale and be committed to the timely payment schedule. If you experience a difficulty making a payment on time contact us via email before your payment is due so we know what to expect, but no later than 3 days after the due date. This may result in the layaway being cancelled. Any outstanding balances would be due immediately, no later than 10 days past due.

* Please be sure of your ability to commit to the purchase and make payments when due as stated in your layaway agreement.

* Layaway payments are non-refundable.

* Layaway payments are invoiced each month at or around the same date.

* Late or skipped payments 10 or more days in arrears will be considered in default. You must contact us and update the late payments within 10 days to avoid the layaway being cancelled. Skipped payments cannot be rolled over to the next month.

  •          We understand unexpected issues visit all of us so if you're unable to make a payment please contact us immediately to make arrangements for payment.


3.1 DISCOUNTS

If you negotiate a sale price with us it will be considered a cash sale, no layaway unless otherwise agreed.


4. RESTOCKING FEES

We do not charge a restocking fee within the first week of purchase, we do require immediate notification of any issues. Please do not buy to look and return, but we will to accept your return for reasons other than damage.

If an item is returned, buyer will be responsible for shipping costs both ways and a 10% re-stocking fee will occur. We feel that our pictures and descriptions are accurate, if you have any questions about an item, please email before purchasing. All items must be returned in original or comparable packing. We will refund purchase price only after the item is returned, and we are satisfied that it is in the same condition as when it left.

The only exception for full refund with shipping costs and no restocking fee is if our description was not accurate, and we reach an agreement that the fault was ours. Repeated ordering without completion of sale or repeated returns will result in buyer being blocked.

Unclaimed Packages ~ Any package returned to me unattended or non-deliverable will be returned to my shop inventory for sale. All shipping charges plus a 20% restocking fee will be deducted from your refund.


5. CANCELLATION FEES

Cancellation fee applies to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.

www.fineandmint.com doesn’t apply any cancellation fee within the first 48 hours of purchase, we do require immediate notification of any issues

After the first 48 hours a 5% cancellation fee will be applied


IMPORTANT NOTE regarding antique tortoise shell or ivory:

We are great supporters of protection for endangered species in our modern world. We never buy or sell anything 100 years or newer and agree with CITES that objects over 100 years of age have nothing whatsoever to do with species depletion in our current world.

Our offering exceeds the age limitation of "more than 100 years of age", and is well within the exemption for CITES regulation